We're releasing refund functionality!

We're adding booker information to the attendees resource on the API. Please see apiary API documentation for full details.

We moved file hosting to AWS for better stability.

We're adding an email to the booker and attendee to confirm that changes have been made to their order.

We're adding the local timezone stamp option to the ‘Orders audit (this event)’ report and the ‘Invoices and credit notes by date’ report.

We're eliminating confusion by making sure email tags are added via the provided menu rather than trying to type them in manually.

We're continuing to enhance the scalability of the Orders grid; adding sort features to help you organize the view of your Orders data.

Another installment of work related to enhancing registrants' ability to make changes to their order in a temporary basket mode.

Adding Orders as a reporting data source. Custom reports based on orders can now be made.

We're moving the session waitlist settings to a new location to support upcoming ticket waitlist functionality. This move sets up a single place to manage both session and ticket waitlist settings.

We're releasing a customizable email template so you can trigger the latest invoice to your bookers. The template is editable, so feel free to brand it!

We're utilizing the newly introduced preferred time zone on reports. Now, you can have your reports show the time stamp in your preferred time zone without converting from UTC.

We are displaying the contents of all system emails. Now, you can preview the messages that your bookers and attendees will receive.

We're updating the Canceled attendees report to show who canceled the booking, when it was canceled and what the value of the order is at the point it was canceled. Additionally, we're increasing the accuracy of per-attendee pricing by assigning the true value instead of dividing the order amount across all attendees.

We're introducing a new email for event admins to notify you when an order is updated. Instead of reusing the original notification email template, you will now have all pertinent information for order updates.

We are expanding the API to include the ability to update information about invitees. Apiary documentation will reflect the new capabilities.

We are improving the experience for when attendees are making changes to an existing order. Adding/removing tickets will be smoother and more logical.

Users will be able to select their time zones by navigating to Settings > My Details > Preferred time zone. Their selected time zone will be reflected on grid time stamps.

We are expanding the API to include the ability to Post and Delete a list of invitees. Apiary documentation will reflect the new capabilities.

We also added a missing 'last modified' date to session information.

We are now returning relevant session display restrictions. If you have some sessions that are restricted to certain attendee categories, that information will be reflected in the response. No information present means that there are no restrictions. Refer to the API documentation for additional information.

You'll now have the ability to select whether your discounts are available for use or not. This removes the need to artificially add a capacity if you want to prohibit further use of your discount codes.

Please note that deactivating a discount may affect someone who is in the process of creating a new registration at the time that you deactivate the discount. An appropriate warning message is displayed to the event admin and the user.

Admins can now create bookings for any ticket; hidden, date restricted, etc. as long as there is capacity. This can be done directly from the 'plus' button > Create New > Registration.

We are expanding the API to include the ability to Get a list of invitees. This is the first in a longer list of upcoming additions as we expand our API functionality.

We're combining the confirmation and cancellation emails to reduce redundancy and provide a better attendee experience.

We're introducing background reporting so you can move on to do other things while your larger reports run. Come back to the Recent Reports page to find your completed report.

We're adding some data tags to help you create even more useful and custom emails; attendee category, ticket name, event start time and event end time are now available for use.

If you like to have a lot of discount codes in your event, or haven't take full advantage of the discount code functionality because you found it too difficult to create the discounts you need, then this update is for you!

US customers can now use us.eventsforce.net instead of uk.eventsforce.net.

We're expanding the info contained in the registration notification email to give a more detailed view of what has been booked. As always, you can log into your eventsforce account to check specifics. We hope this update will help you be efficient during your day.

If you're not a fan of the lorem ipsum placeholder text, this update will make you happy. We're integrating with chat GPT to give you the option of having AI generated content as a starting point for writing your homepage rather than the standard lorem ipsum. Enter some keywords or phrases and let AI make you a creative text block. You are free to skip AI altogether, edit what is returned or keep it like it is. Look for the keyword box when you create your event or make changes to date/time/venue, etc.

You can now use the "link to file' merge tag when creating/editing email templates. Upload your file and send links out to your delegates so they can download at their convenience.

We have added a speaker filter to the agenda so your delegates can quickly home in on the sessions they want to book. Use the speaker filter alone or in conjunction with the existing label filter.

You can now collect more information from your bookers. Customize the Additional Booker Details page just like you would the Attendee Details page under Website > Contents.

You may notice that we've been adding paged data grids to accommodate your larger events. We are continuing to improve this functionality by adding Excel exports and by retaining your selections after making updates to selected rows. Make sure you keep an eye on the filters you have applied as making changes may make your selected rows disappear from the current view.

We've updated the way you import invitees by moving the import to the background. Your browser will no longer be tied up waiting for your list to import - you can continue to work on other things while your import loads and can come back later to check the status.

We're adding some columns to the Locations grid to give a better sense of how your event spaces are being utilized.

We have a couple of changes to email sending that go along with our upgrade to SendGrid.

We've made some changes to the way you work with invitees.

We’ve expanded your capabilities when displaying presenters on your event website. You can now select which presenters to show, and in which order. Separate your presenters by topic, by day, by location, etc. Enjoy this new functionality!

Do you have someone new on staff? Do you want to make a new event (not copy) but don't want to start from scratch? You can now create an event from a template so all you have to do is change the existing values to suit your event or add/remove a little bit to complete your event. Maybe one of the templates will inspire you to create your best event yet!

We're making some changes to payment providers. Due to the growing complexity of managing multiple integrations with your preferred payment providers, we have teamed up with the global payment provider marketplace, Shuttle. You'll be able to select from a very long list of payment providers and will enjoy updated security features and timely updates. You will need to make a one-time change to your settings. An email will be coming to you soon with more details.

You can now have admin emails come to up to 5 different email addresses. Keep the entire team up to date or make sure that you have coverage while you're out of the office.

You can now import email templates and presenter profiles from a previous event. This will save you time and effort.

We’ve made a couple of interesting changes related to presenters in this release. First, you now have more control over which presenters display on your site and in which order. Adding presenters to your event site will let your audience know that you’ve assembled the best possible content for your event.

We also now allow bulk import of presenters into your event. This will save you a ton of typing and allow you to make multiple, simple edits to your presenter’s list in your spreadsheet prior to uploading it to Eventsforce.

Registrants will now be able to add the event to their calendar directly from the link in their confirmation email. Google, Apple, Yahoo, Office365, Outlook.com and Outlook formats are supported.

You can now add booked days and attended days to your compatible reports.

You can also now run your large reports in the background. You can free up your browser and do other things while your report runs. Just go to Reporting > Recent to find the status of your report.

We also now restrict the amount of data that's returned in the browser for your reports. If there are fewer than 2,000 rows of data, you will not notice a change. If your report contains more than 2,000 rows of data, we will display the first 2,000 rows only. You can still export the complete results to Excel. This will make larger results sets easier for you to view without impacting your browser.

Hidden tickets are now included in ticket reporting.

You can now access attendee details and order information directly from Attendee and Order reporting. Just click the pencil button at the right end of the results row on your report and you'll be able to take action without navigating to the attendees or orders pages.

In Groups or Groups+ mode, invitees are now required to enter mandatory information prior to clicking the proceed button. This will prevent them from overlooking something important and being under the mistaken understanding that their booking is complete.

We fixed some issues with the way emails display in Outlook. Odd scaling, incorrect alignment issues and button functionality have all been updated.

Another great addition to the website build tools, you can now add an image to the background of a text block. Add a logo, a city skyline or anything else that fits your theme, your brand or your artistic style.

Part of the larger project to make the Invitation list handle larger numbers of invitees, this change ensures that bulk tool options apply only to search results, ensures that we have a filter for the Attendee Category, Invitation Status and timestamp range.

You'll now be able to add a countdown timer to your event microsite. Create a sense of excitement as the event date approaches! We have 2 styles to choose from; a more static version and a flip-style that adds a bit of animation to your site and is reminiscent of the old alarm clock in your parents' or grandparents' (or a certain product manager's) guest bedroom.

Before now, your delegates might have attempted to complete their registration only to find that someone else had utilized the last remaining discount(s). We can now ensure that a discount code will be accepted through to the end of your registration journey so long as the registration is confirmed before the applicable timer expires.

We're adding a Registration Status filter to the Invitations grid to help you quickly narrow your search results.

To enhance the recently released ability to add a background color to a text block when building a microsite, we now display a selection of recently used colors to the modal. This helps you stay on brand quickly by keeping your recently used colors on hand.

We're enhancing our Zapier app to include the address field for attendees.

This fix provides the correct message to the booker when a session has reached capacity. We now have proper behavior with or without waitlist enabled.

You can now add even more styling to your event microsite by adding a color to the background of your text blocks.

Your selected rows remain selected after taking actions on the Invitations grid. This means that you no longer have to re-select rows after changing the email template. Now, your selections remain and you can proceed directly to taking another action. For example, after changing the template you can immediately go to send the emails to the same selected rows.

The system sends some administrative emails on your behalf. Even though these emails are not currently able to be viewed or edited, you can see that they exist and will see the number of emails sent. This will give you a better idea of the volume of email that your invitees receive.

We have now enforced a temporary basket for registration amendments that include tickets when paying by invoice. This change displays a timer to complete the payment and save the priced item amendment.

We have added an option to check back later when running a report. This change allows you to run a report in the background, and a notification email will be sent to the admin user who originally ran the report. The notification email will only be sent if the user has not viewed the report 5 minutes after completion.

We have moved the session import and import template options from the “tool” button to the “plus” button.

We have added a “number sent” column to all System Emails so you can see how many emails have been sent for each system email.

We have added a feature to the Recipients and Opened columns in Campaigns so that they are now clickable. This allows the admin user to click on the number of recipients or number of opened emails to view the specific emails that have been sent or opened for that particular campaign.

We have added a feature to allow admin users to change the timeout amount for registrations. The setting can be found in Setup > Event > Properties, under Registration Settings. The default value of 15 minutes can be adjusted only when you have tickets with capacity.

We have added an additional content button to allow upload of images to the website. This allows the admin user to upload images with an accessibility label and a hyperlink behind the image to either an internal or external page.

We have added further information to the GA4 integration. These data points convey user event information about purchases, discounts, user types, modals and buttons. This information helps pool marketing conversion data so it can be used to manage campaigns and user journeys.

We have updated the standard button styling on process pages to match those on the Session Selection, Agenda and custom buttons.

We have added a switch to the System Settings page to disable the attaching of invoices, credit notes and receipts to Order emails. This enables these documents to be created in an external system using the Eventsforce public API.

We have updated the design of the Agenda in the event website and registration process. This includes optimising positioning of action buttons and the inclusion of icons for presenters and locations. Overall, the agenda utilises the available space in a more compact way.

Attendees within a group in Groups+ mode can now view the session selection page within the registration journey. They can now select free-to-attend sessions in an event with priced sessions. These prices sessions must be selected on their behalf by the group booker.

We have updated content of this email, and included a link to your account login page.

We have add the option to make Package tickets Hidden. Whilst package tickets cannot be used for individual invitees, they can be hidden from the Ticket Selection page, and made only available through Click-to-book links.

We have added an additional layout option to the Multi-column content type in the Website content editor. The four column layout gives four equal width columns of where content can be added.

We have included a new option for the group booker to preview the content of the invitation they can sent to members of their group. This is found on the invitations screen when amending a group invitation in Groups+ mode.

We have added a new financial setting to require bookers to enter a purchase order number when requesting an invoice. Using the setting will require the entering of a value in the booker details modal. We have also included the value as a new column in the hardcoded report Invoices and credit notes by date.

We have updated the group invitations page to include more information and a resend function. Group bookers can be more selective about who and when they invite others to take up a ticket in their booking.

We have added the option to rename columns in the output of a custom report. The value overrides that of the name in reports, and enables easier importing of data into other systems.

We have added a delete function to the pages Locations and Presenters. Deleting a presenter or a location will remove their association with any sessions.

We have changed the way data imported with an invitee is handled after registration. We will now clear data that does not make up the answers to visible or admin-only questions at the point of registration. If imported data is due to be used as a meta-property of the attendee, the corresponding question must be an admin-only question for the attendee’s category.

We have extended the sessions importer to include columns for Day, Location and Capacity.

We are changing the way reporting works in Groups and Ticketing. We have renamed the page Reports to Insight Templates. Alongside the system reports we have added the ability to create custom insights in your account. These templates allow the filtering and output of data from your attendees and events.

We have introduced a new way of selecting the event type. On the Event Properties page there is now a new control, infographic and mode description. The default for newly created events is the Groups+ option that enables group organisers to invite their people to fill out their form.

We have extended the website functionality by adding a new content type Google Map. This accepts a standard Google Maps embed code. There are controls for size and alignment which override the standard settings from Google.

We have enabled a custom button to be linked to an internal page.

We have added the ability to add custom Javascript to the event website. This can be used by developers to activate compatible third-party tools within the microsite.

We have introduced for the US market the ability to display all prices without tax. Tax is only added at the checkout. This is an account default setting, but changeable on each event up until a price is set up.

We have extending the website functionality by adding a second tier to the microsite menu. This additional navigation layer enables more pages to be linked from the website menu.

We have improving the way dates are displayed in the website and emails. We are no longer using numerical-only date formats but instead inserting day and month names. Date formats set in the website settings will continue to set the date numeral before or after the month value.

We have activated a change to how amendments are handled in paid-for events. When amending an order, payment must be received in order to confirm the addition of paid-for items. These can be tickets, linked item tickets or sessions. Free items are added immediately. If paid-for items are removed as part of the same transaction only the outstanding balance is required.

We have released a new Eventsforce WordPress plugin. Version 1.2 now opens all Eventsforce links within the parent WordPress website. A URL is required on the Website Settings page in order for all links to point to the WordPress website.

We have made a change to the registration timer. In events where there are no capacities on the event, tickets or sessions we are no longer displaying the timer. If the order is not completed within two hours, the system will reset.

In events with set capacities, initial registration must be completed within 15 minutes.

We have added to the content type ‘button’ additional styling options. These options change the look and size of the button.

It is now possible to add content blocks to the Invitations page (top) and Confirmation page (bottom) within the event microsite.

We have added the content type ‘button’ to the website editor. This enables the placement of an action button within the microsite and for it to take the website button styling.

We have added a new kiosk badge size to the on-site kiosk. This badge is 4” x 3” and allows 5 lines of content and a QR code.

We have released a new version of the ‘EF Kiosk’ iPadOS app. Version 1.1.5 includes new test badges and a new 30 second minimum data sync time allowing newly registered or updated attendees to proceed more to quickly to check-in. The previous minimum data sync time was 60 seconds.

It is now possible to add a brand logo to the event website. Combined with a clickthrough link enables visitors to journey to your main brand website.

We have added a new content type “multi-column” when editing the event microsite. These add structure to your website and enable improved content layout on narrow-screen devices.

We have added a new Groups & Ticketing hardcoded report "Booked Sessions (this event)". This combines session bookings with attendee data. Each row represents a session booking. Individual attendees can be repeated in multiple rows.

We have added a tool to the Orders page. This displays the order details including all payments made against that order.

We have improved the way event microsite URLs are displayed on social media and other platforms by offering an ‘unfurled’ preview of the main website properties.

We have updated the login pages for the Admin Portal to incorporate a new look. This is also extended to some system admin emails and website footers.

You can now upload and crop an image to use as a website favicon. That is the small square image displayed in the browser tab and often used when sharing a link.

Email Presenters

It is now possible to email presenters from the Presenter grid using an email template. Tags that are not specific to Orders or Attendees can be included in the content.

We have adde the order reference to the Order Summary page. This enables the booker to reference her order whilst viewing or editing her order.

We have added the ability for external systems to trigger the adding of tickets to an Attendee in an order via the API. The change also triggers the order update email and can cause an order to have an unpaid total.

We have simplified the admin portal menu and removed the Design > Appearance page from Groups & Ticketing. The functionality is now all included on the Website > Contents page.

We have changed the second setting on the ticket details page to better reflect how the ticket is made visible. The three options do exactly the same thing, but reflect the addition of linked item tickets and click-to-book links

We are adding the ability to upload any image size and crop it for the banner and footer images in the On-site Kiosk
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We have included on the User Details page the base URL for your account. This value is needed when building integrations through Zapier or our Public API.

We have added the ability to link alternatives in dropdown questions to item tickets. Bookers can select these to add the linked item ticket to their booking. Attendees in group bookings must contact their group organizer to add these to their registration.

We have moved the appearance settings to website contents sidebar. Any changes can be seen directly on the current website page that is being edited.

We have removed some restrictions on sessions after they have been booked. The session start and end times and event day can be changed even after booking. Attendees can end up with booked session that now overlap, but if changed the blocking of booking concurrent sessions are then enforced.

We have released a feature to automatically manage waiting lists on sessions. They system will offer the option for users to select a place on the waiting list of each session that has exhausted capacity. When new capacity becomes available, this is automatically offered to the first people on the waiting list. The waiting list order can be managed, and the size the list limited.

We have changed the way order update emails are triggered. If the order change doesn’t update the price of the order, the changes are batched into one email and sent out 20 minutes after the last change. This prevents multiple emails being set to the booker when they or group attendees are making multiple changes to the one order.

We have added the appearance settings to the side menu in the Website contents page.

We have extended the click-to-book links to work for invitation-only tickets. This enables the link to work for tickets that are not displayed in the ticket selection page.

We have added to the new tool for event organisers to change the ticket for an attendee registered in package ticket. This includes changing an attendee to be part of a new package ticket

We have added a visual indicator to the attendees in a group booking to identify which people in a group have incomplete data.

We have added a new tool for event organisers to change the ticket of an attendee registered in an event. From the Attendees page a single attendee can be moved into a new ticket type.

We have extended the ability to set read-only values to include the Multiple Choice and Number question types. This enables values to be set and locked for attendee categories or for invitees.

We have renamed the pre-populate feature for question answers to ‘Default’. This more accurately reflects the more nuanced behaviour when using this feature. The system will now no longer replace a back the default answer if the value has been changed.

We have added the tool to add or change session capacities from the Sessions page. This can be done by selecting multiple rows and setting a new capacity with the Change Capacity tool. This bulk tool can also be used to stop bookings on the selected sessions.

We have added a new route to book a specific ticket type. The click-to-book link is a URL specific to each ticket type. Alongside other ticket settings, these links can be used to direct customers to register in that ticket or package.

We have added the ability to edit uploaded images. In both the event properties and on the session presenters pages the uploaded images can be both cropped and zoomed. This non-destructive editing ensures that the resulting image will fit the constraints of each context.

We added a new property to the Event Properties page. ‘Venue Name’ is an optional single-line text input and is available on the API in the Events resource.

We have extended the invitee and attendee file importer to include multi-checkbox values. These values must be in a single cell separated by a pipe/vertical bar character - “|”.

We have added a bulk action tool to the Sessions page to apply/remove one or more labels to a selection of sessions.

We have changed the import template to allow the importing of registration question data for invitees. This enables the pre-population of most question types in the attendee details page.

We have changed the recording of session attendance. We now allow this information to be captured for sessions that don't require booking, and, also for those that didn't book the session (walk-ins).

We have changed the Eventsforce iOS app EF Attendance to work solely with event Admin QR codes. We have removed the events list and manual API input to improve security and usability.

We added an option to most question types to have a read-only value set. This enables a set value for an attendee category or for a parent of dependent questions.

We have added a limit of 250 attendees in a group booking. This includes attendees in package tickets. This is also in addition to the limit of 100 ticket per ticket type.

We have added the feature to offer the booker the option to request an invoice rather than requiring a card payment on initial registration. If you are running a paid event, on the financial settings page you can set this feature to offer the option of request an invoice, pay by card, or select from either.

We have added to the initial registration experience a visible countdown timer. People booking ticket must complete their initial registration within the fixed time period of 15 minutes.

We have added a tool to the Attendees page to bulk import registrations. Attendees and their registration data can be imported into the event as single bookings. Using the import template and selecting a single person ticket for them. The importer is limited to 100 attendees at a time. No emails are automatically sent out on registration.

We have added a user warning message if a user attempts to access the event website or a registration with an incompatible browser. This increases security and prevents the user from getting an incomplete or broken experience.

We have added a new tool to the Orders page to process payments made outside of the card gateway Stripe. This tool can also be used to update Eventsforce of any refunds that have been issued. These are in the form of a negative payment.

We have added the ability for the booker to apply a discount after selecting tickets or when adding new tickets. It is only possible to use single discount code on each booking.

On the Admin Portal tickets page we have added the tool to bulk apply discounts to tickets. One or more discounts can be applied or removed from the selected tickets.

It is now possible to add YouTube videos to the invitations Decline page.

It is now possible to add and therefore display the attendee’s ticket name within the EF Attendance app.

We have made all non-system questions added on the Attendee Details page default to being PII (Personally Identifiable Information). This can be overridden with the GDPR Administrator role function. Data from questions with this setting active is included in scheduled, individual and event anonymization.

We have added the merge tag “{{title}}” to the email editor. Any value entered for this system question will be merged into the email contents where this tag is used.

We have added a new design element to the initial registration when booking groups. The progress indicator reflects the innovative purchase first - names later registration journey. This is not shown in single booking or when amending a registration.

We have made it possible to import people into the invitation list from another event.

It is now possible to send emails to attendees in an event based on which days or sessions they did or did not attend.

We have added a new filter to the find walk-ins on difference days. This can be found on the Attendance > Days page.

We now include modal views in the information made available to Google Analytics.

We have extended the hardcoded report of Invoices and credit notes by date to enable the downloading of the invoice/credit note/purchase receipt.

We have added the ability to search for an order by an invoice number. The invoice, credit note or purchase receipt number will find the order associated with it.

We have added a new chart to give an overview of revenue across all events.

We have added a new page to view sent emails and their contents. The Email History page is now available to all clients and includes event and date range filters. Emails are ordered with newest at the top.

It is now possible to edit answer alternatives in your event. Any registered attendees who had the original value will be updated to have the new value.

We are now preventing invitees from adding other attendees to their booking, and therefore creating a group. However, group bookings are still possible in the same event through the website ticket widget.

For new events we now offer the ability for the invitee to decline an invitation. There are updated invitation templates that include the new Decline button and link. If the invitee selects the decline button they are taken to a the Decline website page, where they can select the "Decline Invite" button to confirm their action. Declined invitees cannot be registered, emailed or removed from the invitation list.

We have a new System Email - Order cancellation confirmation. If active, this is sent out to the booker when the whole order is canceled by the event organizer. We have also added the new System Email - Registration cancellation notification. If active, this is sent out when an order is canceled or when an attendee is removed from a group booking. It is only sent to attendees that have previously been sent the email -Registration confirmation.

We have a new report - Canceled Attendees (this event). This lists the attendees that have been removed from orders and those that were part of canceled orders.

We have removed the Youtube video player preview in the website editor. It is now possible to see the video content using the website preview only.

We have added a new shortcode to allow the publishing of the public agenda to a page on a WordPress website.

We have added a new report Orders Audit (this event). This gives a log of changes to orders.

We are now allowing the cancelling of whole orders from the Orders page. This cancels all the attendees in the group, and marks the booking as an overpayment if any money has been paid.

It is now possible to edit the basic information of an invitee on the invitation list page up to the point they register.

We have added a tool to duplicate email templates on the Email templates page