If an attendee has registered for a previous event or exists in the system either as a submitter or invitee,  they will be asked for a password when registering. 

We strongly recommend using "personal links" in all email communications to avoid attendees being asked for passwords. Read more about "Attendee passwords".

Adding the password reset link to an email

  1. Go to Communications > Ad-hoc
  2. Click to "Edit" the email you want to add the password reset link to (example: Request login details)
  3. Place your cursor within the email where you want the link to appear
  4. Using the link list on the left hand side and select "Password reset link"
  5. Click "Save"

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