Attendance recording FAQs

Common questions from attendance recording and uploading scanned data.

Ben Dharmanandan avatar
Written by Ben Dharmanandan
Updated over a week ago

Below are some common issues and errors event managers will encounter when attempting to mark someone as attended.

How do I download the “EF Attendance” app?

If downloading for the first time, search for "EF Attendance" in your device's app store.

Note: The Eventsforce Attendance app is only available for iOS in the App Store. The app is compatible with all iPads, iPhones, and iPods running iOS 9 or later.

What does the "Eventsforce server error you do not have the rights to perform this operation" error message mean?”

Error (“EF Attendance” app): "Eventsforce server error you do not have the right to perform this operation."

Solution: This message will be shown if the API user role has not been set up correctly.

To check the setup of the API user role:

  1. Go to Settings > Security > Roles

  2. Click on 'Edit' for your API User role. The role should have the 'API Resource: Attendees - Write' function 'active'.

  3. If inactive, select the function, use the 'Tools' dropdown and select "Activate..."

  4. Click "Save"

  5. Go back to Eventsforce Attendance app and mark an attendee as attended

The status for attendees is not updating. Why?

Error (Attendance app): The status panel is not updating after I have marked attendees as attended.

Solution: Refresh the page. If the status has not updated, contact the Eventsforce support desk.

Can I use “dark mode” on my device?

No. The Eventsforce Attendance app is incompatible with the "dark mode" setting on iOS devices.

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