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How to control the registration timeout for an event
How to control the registration timeout for an event

Learn how to edit the registration timeout for events with limited capacities on one or more tickets in Groups & Ticketing.

Ben Dharmanandan avatar
Written by Ben Dharmanandan
Updated over a week ago

Event managers have the ability to control the automatic timeout for registrations. The timeout only applies to the registration process when there is one or more tickets with a limited capacity in the event. The default timeout is set to 15 minutes, but event managers can increase this timeout to a maximum of 120 minutes.

To edit the timeout, take the following steps:

  1. Go to Setup > Event > Properties

  2. Under the “Registration Settings” section, edit the timeout

  3. Click “Save”

Note: The timeout will be greyed out and not editable if there are no tickets with a limited capacity.

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