# Eventsforce Knowledge Base

> Help center for Eventsforce

## Eventsforce Groups & Ticketing

- [Eventsforce Groups & Ticketing - Getting Started Checklist](http://help.eventsforce.net/en/articles/5604987-eventsforce-groups-ticketing-getting-started-checklist.md): Use this onboarding checklist to build your Groups & Ticketing events.
- [Product updates - Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/5388950-product-updates-eventsforce-groups-ticketing.md): Learn more about the recent changes made to Eventsforce Groups & Ticketing and its features.
- [Concept of Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/4873606-concept-of-eventsforce-groups-ticketing.md): Walk through the attendee journey within Groups & Ticketing.
- [Groups & Ticketing - Self-service \(attendee\) mode](http://help.eventsforce.net/en/articles/4873821-groups-ticketing-self-service-attendee-mode.md): Learn the booker and attendee journeys for group registration in self-service mode.
- [Click-to-book Ticket Links](http://help.eventsforce.net/en/articles/6295649-click-to-book-ticket-links.md): Learn how to direct attendees to register in a specific ticket type using click-to-book ticket links in Eventsforce Groups & Ticketing.
- [Groups & Ticketing - Group organizer mode](http://help.eventsforce.net/en/articles/4873833-groups-ticketing-group-organizer-mode.md): Learn the booker and attendee journeys for group booking in group organizer mode.
- [How to create and duplicate an event](http://help.eventsforce.net/en/articles/5404249-how-to-create-and-duplicate-an-event.md): Learn how to create new events and copy existing events on Eventsforce Groups & Ticketing.
- [Understanding tickets and categories](http://help.eventsforce.net/en/articles/4873635-understanding-tickets-and-categories.md): Learn the relationship between tickets and categories in Eventsforce Groups & Ticketing.
- [Creating tickets and packages](http://help.eventsforce.net/en/articles/4873675-creating-tickets-and-packages.md): Learn how to add person tickets, item tickets and packages to your event on Eventsforce Groups & Ticketing.
- [When to use ticket packages](http://help.eventsforce.net/en/articles/5417022-when-to-use-ticket-packages.md): Learn when ticket packages should be used compared to individual tickets on Eventsforce Groups & Ticketing.
- [How to test your event](http://help.eventsforce.net/en/articles/5398766-how-to-test-your-event.md): Learn how you can test your event on Eventsforce Groups & Ticketing.
- [How to control the registration timeout for an event](http://help.eventsforce.net/en/articles/8499958-how-to-control-the-registration-timeout-for-an-event.md): Learn how to edit the registration timeout for events with limited capacities on one or more tickets in Groups & Ticketing.
- [How to change tickets for an attendee](http://help.eventsforce.net/en/articles/8648936-how-to-change-tickets-for-an-attendee.md): Learn how to change tickets for attendees who have completed bookings in Eventsforce Groups & Ticketing.
- [Registration settings](http://help.eventsforce.net/en/articles/9307127-registration-settings.md): Learn about your options when setting up a group registration event on Eventsforce Groups & Ticketing.
- [Ticket waitlists for Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/9529323-ticket-waitlists-for-eventsforce-groups-ticketing.md): Learn how to set up and manage a ticket waitlist for Eventsforce Groups & Ticketing.
- [Adding, duplicating and importing sessions](http://help.eventsforce.net/en/articles/5423977-adding-duplicating-and-importing-sessions.md): Learn how to add sessions individually or via Excel import on Eventsforce Groups & Ticketing.
- [Adding and assigning session labels, presenters, and locations](http://help.eventsforce.net/en/articles/5423624-adding-and-assigning-session-labels-presenters-and-locations.md): Learn how to add session labels, presenters and locations to sessions on Eventsforce Groups & Ticketing.
- [Session Waitlists for Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/6059092-session-waitlists-for-eventsforce-groups-ticketing.md): Learn how to set up and manage a waiting list for sessions in Eventsforce Groups & Ticketing
- [Publishing sessions on your agenda](http://help.eventsforce.net/en/articles/5424004-publishing-sessions-on-your-agenda.md): Learn how to publish sessions in bulk or individually on Eventsforce Groups & Ticketing.
- [How to set up a payment gateway](http://help.eventsforce.net/en/articles/6766732-how-to-set-up-a-payment-gateway.md): Learn how to configure your payment gateway\(s\) to accept credit card payments on Eventsforce Groups & Ticketing.
- [Setting up group rates and early bird rates](http://help.eventsforce.net/en/articles/5343264-setting-up-group-rates-and-early-bird-rates.md): Learn how to set up group rates and early bird rates using tickets on Eventsforce Groups & Ticketing.
- [Include or exclude tax in displayed prices](http://help.eventsforce.net/en/articles/7845363-include-or-exclude-tax-in-displayed-prices.md): Learn how to display prices to include or exclude tax for an event in Eventsforce Groups & Ticketing.
- [Creating, applying, and using discounts](http://help.eventsforce.net/en/articles/5343237-creating-applying-and-using-discounts.md): Learn how to create discounts individually and in bulk, and apply discounts to tickets in Eventsforce Groups & Ticketing.
- [Allowing bookers to pay later \(request an invoice\)](http://help.eventsforce.net/en/articles/5599976-allowing-bookers-to-pay-later-request-an-invoice.md): Learn how bookers can reserve tickets now and pay later on Eventsforce Groups & Ticketing.
- [Entering payments and refunds for orders](http://help.eventsforce.net/en/articles/5855132-entering-payments-and-refunds-for-orders.md): Learn how to enter payments and refunds for orders on Eventsforce Groups & Ticketing.
- [Requesting payments for unpaid orders](http://help.eventsforce.net/en/articles/5855139-requesting-payments-for-unpaid-orders.md): Learn how to request payments for orders with an outstanding balance due on Eventsforce Groups & Ticketing.
- [How to customize Eventsforce invoices](http://help.eventsforce.net/en/articles/5424014-how-to-customize-eventsforce-invoices.md): Learn how to customize the invoices generated by Eventsforce on Eventsforce Groups & Ticketing.
- [How to add a new tax rate](http://help.eventsforce.net/en/articles/5417044-how-to-add-a-new-tax-rate.md): Learn how to add new tax rates for tickets, items, and sessions with fees on Eventsforce Groups & Ticketing.
- [Processing a refund](http://help.eventsforce.net/en/articles/9175723-processing-a-refund.md): Learn how to process a refund for overpaid orders on Eventsforce Groups & Ticketing.
- [Payment profiles](http://help.eventsforce.net/en/articles/9307283-payment-profiles.md): Learn how to utilize payment profiles on Eventsforce Groups & Ticketing.
- [Adding content to websites](http://help.eventsforce.net/en/articles/4873787-adding-content-to-websites.md): Learn how to add content to website pages in Eventsforce Groups & Ticketing.
- [Linked Item Tickets](http://help.eventsforce.net/en/articles/6229154-linked-item-tickets.md): Learn how to link item tickets to registration questions in Eventsforce Groups & Ticketing.
- [How to customize the website identity](http://help.eventsforce.net/en/articles/6325677-how-to-customize-the-website-identity.md): Learn how to upload a website favicon and logo in Eventsforce Groups & Ticketing.
- [Designing the website](http://help.eventsforce.net/en/articles/4873788-designing-the-website.md): Learn how to customize the appearance of your Eventsforce Groups & Ticketing website.
- [Google Analytics in Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/4873810-google-analytics-in-eventsforce-groups-ticketing.md): Learn how to track website activity with Google Analytics 4.
- [How to embed your Groups & Ticketing event and/or agenda into WordPress](http://help.eventsforce.net/en/articles/4580939-how-to-embed-your-groups-ticketing-event-and-or-agenda-into-wordpress.md): Learn how to add your event to WordPress using a WordPress plug-in in Eventsforce Groups & Ticketing.
- [Eventsforce and AI Integration](http://help.eventsforce.net/en/articles/8609314-eventsforce-and-ai-integration.md): Use AI to create your event's website description on Eventsforce Groups & Ticketing.
- [How to add duplicate questions and maintain accurate reporting](http://help.eventsforce.net/en/articles/9926823-how-to-add-duplicate-questions-and-maintain-accurate-reporting.md): Learn how to ask your bookers and attendees seemingly duplicate questions while maintaining clear event reports on Eventsforce Groups & Ticketing.
- [Emails in Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/4873722-emails-in-eventsforce-groups-ticketing.md): Learn how emails are used in Eventsforce Groups & Ticketing.
- [Creating and sending custom emails](http://help.eventsforce.net/en/articles/5954926-creating-and-sending-custom-emails.md): Learn how to create and send custom emails from your event in Eventsforce Groups & Ticketing.
- [Creating and sending invitation emails](http://help.eventsforce.net/en/articles/4873743-creating-and-sending-invitation-emails.md): Learn how to invite attendees to your Eventsforce Groups & Ticketing event.
- [Declining an event invitation](http://help.eventsforce.net/en/articles/5536661-declining-an-event-invitation.md): Learn how invitees can decline the invitation for the event on Eventsforce Groups & Ticketing.
- [Email merge tags](http://help.eventsforce.net/en/articles/8680796-email-merge-tags.md): Learn how to utilize merge tags to customize your email communications on Eventsforce Groups & Ticketing.
- [Email status codes](http://help.eventsforce.net/en/articles/9462951-email-status-codes.md): Learn about status codes seen in the email campaign and email history grids on Eventsforce Groups & Ticketing.
- [Creating and sending custom registration confirmation emails](http://help.eventsforce.net/en/articles/9691786-creating-and-sending-custom-registration-confirmation-emails.md): Learn how to configure and send separate confirmation emails based on ticket selection on Eventsforce Groups & Ticketing.
- [SendGrid](http://help.eventsforce.net/en/articles/12840294-sendgrid.md): SendGrid in Eventsforce Groups & Ticketing
- [Importing registrations into an event](http://help.eventsforce.net/en/articles/5914427-importing-registrations-into-an-event.md): Learn how to import registrations into an event on Eventsforce Groups & Ticketing.
- [Managing orders and attendees](http://help.eventsforce.net/en/articles/5345868-managing-orders-and-attendees.md): Learn how event organizers can manage bookings and attendees on Eventsforce Groups & Ticketing.
- [Using the search bar in Eventsforce](http://help.eventsforce.net/en/articles/5498376-using-the-search-bar-in-eventsforce.md): Learn how to use the omnisearch bar in Eventsforce Groups & Ticketing.
- [Reports in Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/5530921-reports-in-eventsforce-groups-ticketing.md): Learn about the default reports available in Eventsforce.
- [How to create a custom report using Insight Templates](http://help.eventsforce.net/en/articles/6763238-how-to-create-a-custom-report-using-insight-templates.md): Learn how to create a custom report using Insight Templates in Eventsforce Groups & Ticketing.
- [Using Zapier integrations with Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/5333993-using-zapier-integrations-with-eventsforce-groups-ticketing.md): Obtain the credentials needed for your Zapier integration.
- [Using Simpleview CRM lists with Eventsforce Groups & Ticketing](http://help.eventsforce.net/en/articles/8466604-using-simpleview-crm-lists-with-eventsforce-groups-ticketing.md): Learn how to turn on the Simpleview CRM Integration and import attendees for an event.
- [Defining and Using the CRM Integration](http://help.eventsforce.net/en/articles/8514385-defining-and-using-the-crm-integration.md): CRM Integration & Eventsforce Groups & Ticketing.
- [Importing Simpleview CRM FAM Trip Itineraries as Eventsforce Sessions](http://help.eventsforce.net/en/articles/9076525-importing-simpleview-crm-fam-trip-itineraries-as-eventsforce-sessions.md): Learn how to import your CRM FAM Trip Itineraries to create Event Sessions in Eventsforce Groups & Ticketing.
- [How to add a new user](http://help.eventsforce.net/en/articles/5417004-how-to-add-a-new-user.md): Learn how to create new users to access and manage events on Eventsforce Groups & Ticketing.
- [Event access groups](http://help.eventsforce.net/en/articles/5431287-event-access-groups.md): Learn about event access groups and how they can be used to limit user access on Eventsforce Groups & Ticketing.
- [How to create and edit User Roles](http://help.eventsforce.net/en/articles/8795776-how-to-create-and-edit-user-roles.md): Learn how to create User Roles in Eventsforce Groups & Ticketing to control user access and abilities.
- [How to set up SSO using SAML 2.0](http://help.eventsforce.net/en/articles/9232134-how-to-set-up-sso-using-saml-2-0.md): Learn about setting up SSO for your Eventsforce Groups & Ticketing admin portal.

## Eventsforce Attendance Recording 

- [Different ways to record attendance](http://help.eventsforce.net/en/articles/2491270-different-ways-to-record-attendance.md): Learn the various ways to record attendance at your event.
- [How to record attendance for days and sessions](http://help.eventsforce.net/en/articles/2491347-how-to-record-attendance-for-days-and-sessions.md): Learn how to manually record attendance at your event.
- [How to import attendance recording data](http://help.eventsforce.net/en/articles/3051054-how-to-import-attendance-recording-data.md): Learn how to add attendance recording data using an import.
- [Attendance recording FAQs](http://help.eventsforce.net/en/articles/2492744-attendance-recording-faqs.md): Common questions from attendance recording and uploading scanned data.
- [How to record attendance using the Eventsforce API](http://help.eventsforce.net/en/articles/2492752-how-to-record-attendance-using-the-eventsforce-api.md): Learn how you can use the API to record attendance for your event.
- [EF Attendance App](http://help.eventsforce.net/en/articles/2715774-ef-attendance-app.md): Learn about the updated version of our EF Attendance app.
- [Link Eventsforce Attendance app to event using admin QR code](http://help.eventsforce.net/en/articles/2721748-link-eventsforce-attendance-app-to-event-using-admin-qr-code.md): Learn how event managers can quickly link EF Attendance to your event.
- [How to record attendance with the Eventsforce Attendance app](http://help.eventsforce.net/en/articles/2471691-how-to-record-attendance-with-the-eventsforce-attendance-app.md): Learn how to use our on-site app to quickly record attendance at your event.
- [How to record attendance for walk-ins with the Eventsforce Attendance app](http://help.eventsforce.net/en/articles/3051079-how-to-record-attendance-for-walk-ins-with-the-eventsforce-attendance-app.md): Learn how to record attendance for walk-ins at your event.
- [Attendee check-in with QR code in Eventsforce Attendance app](http://help.eventsforce.net/en/articles/2715905-attendee-check-in-with-qr-code-in-eventsforce-attendance-app.md): Learn how attendees can check-in to your event using a QR code.
- [Customize attendee information displayed in Eventsforce Attendance](http://help.eventsforce.net/en/articles/2721816-customize-attendee-information-displayed-in-eventsforce-attendance.md): Learn how to customize what attendee information displays in the EF Attendance app.
- [How to report on attendance recording data](http://help.eventsforce.net/en/articles/2513662-how-to-report-on-attendance-recording-data.md): Learn how to generate reports with the data from attendance recording.

## Eventsforce Kiosk

- [What is Eventsforce Kiosk?](http://help.eventsforce.net/en/articles/2626385-what-is-eventsforce-kiosk.md): Learn how the Eventsforce Kiosk can be used to streamline check-in and badge printing on-site.
- [How to add role functions for Eventsforce Kiosk users](http://help.eventsforce.net/en/articles/3047963-how-to-add-role-functions-for-eventsforce-kiosk-users.md): Learn how to give users access to Eventsforce Kiosk pages.
- [How to design an Eventsforce Kiosk badge](http://help.eventsforce.net/en/articles/2704999-how-to-design-an-eventsforce-kiosk-badge.md): Learn how to design badges to be used with the Eventsforce Kiosk.
- [Eventsforce Kiosk and lookup modes](http://help.eventsforce.net/en/articles/2841611-eventsforce-kiosk-and-lookup-modes.md): Learn how Eventsforce Kiosk can be used at your event.
- [How to customize the Eventsforce Kiosk app design](http://help.eventsforce.net/en/articles/2630191-how-to-customize-the-eventsforce-kiosk-app-design.md): Learn how to customize the display of the Eventsforce Kiosk app.
- [How to add on-site check-in details to emails](http://help.eventsforce.net/en/articles/2705015-how-to-add-on-site-check-in-details-to-emails.md): Learn how QR codes and ticket numbers can be emailed to attendees.
- [How to set up the hardware for Eventsforce Kiosk](http://help.eventsforce.net/en/articles/2993444-how-to-set-up-the-hardware-for-eventsforce-kiosk.md): Learn how to configure your iPad and printer for on-site check-in.
- [How to configure and use Eventsforce Kiosk](http://help.eventsforce.net/en/articles/2993422-how-to-configure-and-use-eventsforce-kiosk.md): Learn how to set up the Eventsforce Kiosk app and check-in attendees on-site.
- [Eventsforce Kiosk FAQs](http://help.eventsforce.net/en/articles/2705013-eventsforce-kiosk-faqs.md): Learn about frequently asked questions related to the Eventsforce Kiosk.
- [On-site analytics](http://help.eventsforce.net/en/articles/9067044-on-site-analytics.md): Learn about the on-site analytics available for your event.