Custom registration confirmation emails enable your organization to automatically send appropriate confirmations to attendees based on their selected tickets.
Unique confirmation emails can be set up for different attendee categories.
This article will cover the following:
Creating registration confirmation emails
Eventsforce provides a default ‘Order confirmation’ email. Once tickets have been secured, the same email can be sent to all attendees, or event managers can create different confirmation emails for different attendee categories.
To create a new confirmation email, take the following steps:
Go to Email > Templates
Click the Plus
Icon to create a new emailEnter a subject line for the email (ex: “Registration confirmation for {{TicketName}} to {{EventName}}”). The subject is visible to email recipients
Enter a name for the email (ex: “Confirmation email (Attendees)”) to help event managers identify the email on the backend. The name is not visible to the recipients
Add email content by typing, pasting text or source code, inserting email tags, etc.
Click “Save”
To test, Click the Edit
Icon next to the email and click “Test”
Note: When multiple attendee categories are used, event managers may want to create a separate email for each attendee type. Adding the category name to the ‘email name’ will help event managers identify the email when sending.
For more information about creating custom emails, read ‘Creating and sending custom emails’.
Adding confirmation email to a new ticket
Once you've set up your desired confirmation emails, you can select them when creating tickets. Choosing a confirmation email during the ticket creation ensures that attendees receive the appropriate confirmation email automatically.
To assign a confirmation email to a ticket, follow these steps:
Go to Setup > Event > Tickets
Create or edit a ticket. For guidance on creating a ticket, read ‘Creating tickets and packages’
Click the ‘Registration confirmation email template’ dropdown
Select the desired confirmation email template
Click ‘Save’
Note: Each ticket may have a different confirmation email.
Adding confirmation email to an existing ticket
You can change a ticket’s confirmation email after it has been created. To do so, follow these steps:
Navigate to Setup > Event > Tickets
Select the ticket(s) to which you want to assign a registration confirmation email
Click the Spanner
Icon Click ‘Set registration confirmation email template’
A ‘Set Registration Confirmation Email Template’ window will appear. Use the template dropdown to select your desired email template
Click ‘Set’
Verify sent emails
To verify that your desired confirmation emails are being sent to the appropriate ticket holders, follow these steps:
Go to Email > History
Use the filters to select the event and the confirmation template for which you want to verify
View results on the email grid