Creating tickets and packages

Learn how to add person tickets, item tickets and packages to your event.

Ben Dharmanandan avatar
Written by Ben Dharmanandan
Updated over a week ago

Before adding tickets to your event, we recommend reading our “Understanding tickets and categories” article first to better understand the types of tickets and their relationship to categories.

This article will cover:

Adding individual tickets

Once categories have been added to the event, tickets can be created by going to Setup > Event > Tickets. By default, a single person ticket for all days is created for each category. Use the Plus Icon and select the ticket type to add.

This section will focus on individual person tickets and item tickets.

Adding a single person ticket

Event managers should add a person ticket for each type of attendee expected at the event (for example: Member ticket, Non-Member ticket, Exhibitor ticket). When group booking is allowed, the booker can add multiple person tickets.

When adding a single person ticket, the following information is required:

  • Ticket name: This is the title attendees see on the ticket selection page.

  • Attendee category: The attendee category to which the ticket belongs.

  • Ticket visibility: Select between “Shown in ticket selection,” “Only for invitees” or “Hidden.”

Event managers can also do the following for a person ticket:

  • Add a ticket description: The description entered here appears on the ticket selection page.

  • Days included: This is used to specify the number of days of the event the ticket is for. Unselect ‘All’ to use the dropdown and select day packages (For example: Attendee Day 1, Attendee Day 1+2, Attendee all days).

  • Limit availability period: This feature allows you to limit when the ticket can be purchased. Check the checkbox to enable the ‘Available from’ and ‘to’ date and time fields.

  • Limit number of tickets per registration: This feature controls how many tickets can be purchased in a single order. Check the checkbox to enable the ‘Minimum’ and ‘Maximum’ fields.

  • Add price/discounts/tax: Use this section to set the price for the ticket, available discounts and the tax rate.

  • Set a capacity: Use this section to limit the number of tickets available. Use ‘Unlimited’ if there should be no limits on number of tickets. Use ‘Stopped’ to end ticket sales. Use ‘Limited’ to enable the ‘Capacity’ field, where you can enter the number of tickets available to be sold.

  • Include other tickets: Click this button to include items as part of this person ticket (For example: Attendee registration includes a reusable water bottle).

Note: If the event manager allows it, bookers can still create a group by selecting more than one person ticket. For group discounts, the event manager should use a separate ticket with a 'minimum ticket' requirement or create a ‘package’ of tickets with a discounted price.

Adding an item

Event managers can add item tickets for any add-ons or items offered at the event. Item tickets can be made available for individual purchase (without a person ticket) or configured as a hidden ticket, preventing individual purchase.

Using “event t-shirt” as an example:

  • If the event manager wants to allow the purchase of t-shirts without requiring the person to attend the event, the item ticket should be “shown in ticket selection.”

  • If the event manager only wants those who attend to have the ability to purchase a t-shirt, the item ticket should be a “hidden ticket” and either added to a package or created as a Linked Item Ticket.

Creating ticket packages

Using ticket packages requires group registration to be enabled in the event, this is because a package MUST contain at least two (2) person tickets. Ticket packages can contain person tickets from different categories and item tickets, all to be purchased together as a ‘package’.

The event manager must enable the “Groups” setting found on the Setup > Event > Properties page:

The event manager can use ticket packages to:

  • Allow booking of multiple person tickets and item tickets in a predefined package, which may or may not have a discounted price for the package.

  • Allow booking of multiple person tickets across different categories in a predefined package, which may or may not have a discounted price for the package.

Adding packages

To add a ticket package, go to Setup > Event > Tickets. Click the Plus Icon and select “Package.” Add the standard details such as name, visibility, description, availability, package limit per order, and capacity.

Ticket packages will only appear on the ticket selection page when group registration is allowed, and visibility is set to "shown in ticket selection."

Hidden ticket packages can be used to hide the package from the ticket selection page. The click-to-book link can be provided to specific attendees to access that ticket package.

In a paid event, the event manager can specify a lower ticket price for tickets in a package to accommodate group discounts. The price entered should be the gross price (total plus tax) for the entire package (not the price per ticket).

Adding tickets to packages

Adding tickets and items is the most important part of building a ticket package. Ticket packages must contain two (2) or more person tickets, and may include any number of item tickets. Add tickets to the package in the ‘Include Other Tickets’ panel.

The capacity for any tickets that are used in a package will be consumed when the package is booked.

Ticket packages allow for tickets from different categories to be added as part of the package.

Note: When bookers select a package, they can continue adding more individual person or item tickets to their order. Bookers cannot remove tickets or items from a predefined package.

Other articles you may find useful:

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