Creating tickets and packages

Learn how to add person tickets, item tickets, and packages to your event.

Ben Dharmanandan avatar
Written by Ben Dharmanandan
Updated over a week ago

Before proceeding with adding tickets to your event, we recommend reading our “Understanding tickets and categories” article first to better understand the types of tickets and their relationship to categories.

This article will cover:

Adding individual tickets

Once categories have been added to the event, tickets can be created by going to Setup > Properties > Tickets. By default, a single person ticket for all days is created for each category. Use the “+” in the top left and select the ticket type to add.

This section will focus on individual person tickets and item tickets.

Adding a single person ticket

Event managers should add a person ticket for each different type of attendee expected at the event (example: Member ticket, Non-Member ticket, Exhibitor ticket). When group booking is allowed, multiple person tickets can be added by the booker.

When adding a single person ticket, the following information is required:

  • Ticket name = name attendees see on the ticket selection page

  • Attendee category = attendee category the ticket belongs to

  • Ticket visibility = shown in ticket selection, only for invitees, or create as a hidden ticket to hide from the ticket selection page (learn more about hidden tickets)

Event managers can also do the following for a person ticket:

  • Add a ticket description = appears on the ticket select page

  • Specify number of days of the event the ticket is for = used for setting up different day packages (example: Attendee Day 1, Attendee Day 1+2, Attendee all days)

  • Limit the ticket availability period = limit when the ticket can be purchased

  • Limit number of tickets allowed in a registration = limit how many tickets can be purchased in a single order

  • Add price/discounts/tax = price for the ticket, available discounts, tax rate

  • Set a capacity = limit the number of tickets available

  • Include other tickets = include items as part of this person ticket (example: Attendee registration includes a reusable water bottle)

Note: If the event manager allows, bookers can still create a group by selecting more than one individual person ticket. For group discounts, the event manager should use a separate ticket with a 'minimum ticket' requirement or create a ‘package’ of tickets with a discounted price.

Adding an item

Event managers have the ability to add item tickets for any add-ons or items being offered at the event. Item tickets can be made available for individual purchase (without a person ticket), or can be configured as a hidden ticket, preventing individual purchase.

Using an “event t-shirt” as an example:

  • If the event manager wants to allow purchase of a t-shirt(s) without requiring the person to attend the event, the item ticket should be “shown in ticket selection

  • If the event manager only wants those who attend to have the ability to purchase a t-shirt, the item ticket should be a “hidden ticket” and either added to a package or created as a Linked Item Ticket

Creating ticket packages

Using ticket packages requires group registration to be enabled in the event, as a package MUST contain at least 2 person tickets. Ticket packages can contain person tickets from different categories as well as item tickets, all to be purchased together as a ‘package’.

The event manager must enable the “Groups” setting found on the Setup > Event > Properties page:

Ticket packages can be used by the event manager to:

  • Allow booking of multiple person tickets and item tickets in a predefined package which may or may not have a discounted price for the package

  • Allow booking of multiple person tickets across different categories in a predefined package which may or may not have a discounted price for the package

Adding packages

To add a ticket package, go to Setup > Event > Tickets. Click “+” in the top left and select “Package”. Add the standard details such as name, visibility, description, availability, package limit per order, and capacity.

Ticket packages will only appear on the ticket selection page when group registration is allowed and visibility is set to "shown in ticket selection".

Hidden ticket packages can be used to hide the package from the ticket selection page. The click-to-book link can then be provided to specific attendees to access that ticket package.

In a paid event, the event manager can specify a lower ticket price for tickets in a package to accommodate group discounts. The price entered should be the gross price (total plus tax) for the entire package (not the price per ticket).

Adding tickets to packages

The most important part of building a ticket package is adding tickets and items to the package. Ticket packages must contain 2 or more person tickets, and may include any number of item tickets. Add tickets to the package in the ‘Include Other Tickets’ panel.

The capacity for any tickets that are used in a package will be consumed when the package is booked.

Ticket packages allow for tickets from different categories to be added as part of the package.

Note: When a booker selects a package, they can continue to add more individual person or item tickets to their order. Bookers cannot remove tickets or items from a predefined package.

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