In Eventsforce Groups & Ticketing, bookers start the registration on the ‘ticket selection’ page. From the ticket selection page, the booker can purchase a single ticket, multiple tickets, or a predefined ‘package’ of tickets.
Tickets are assigned a category which is used to determine which questions and sessions appear during registration. If inviting attendees, a category can be pre-assigned to the invitee, ensuring they only see tickets available to their category.
This article will cover the following:
What are tickets?
In Eventsforce, a ticket can refer to a person (example: Member ticket, Sponsor ticket) or an item (example: gala dinner, drinks reception, event t-shirt).
A ‘person ticket’ is always associated with a category. Every attendee coming to your event will have a “person ticket” associated with them, as well as an attendee category. For events spanning multiple days, the event manager can specify which days of the event each ticket allows admittance to.
Note: Event managers can prevent a ticket/item from being purchased individually by making it a “hidden ticket”.
What are categories?
Attendee categories are used in Eventsforce to identify types of attendees for the purpose of:
Limiting the tickets available to invitees with a pre-assigned category
Showing/hiding sessions on the program
Requesting different information during registration (i.e. category specific questions)
By default, every event will have an “Attendee” category. In addition, every event will have an “Attendee” ticket, for attending all days of the event.
Each time a new category is created, Eventsforce will automatically create a corresponding person ticket for that category.
The only information needed to create a new category is ‘category name’ and ‘name on badge’. Name on badge is used with our Eventsforce Kiosk functionality.
Before creating tickets in the event, event managers may first want to create all categories. If an event manager needs to collect different information from 'Members' compared to 'Non-Members', they should create a category for "Members" and one for "Non-Members".
When ready to create tickets, go to Setup > Event > Tickets, and click the “+” in the top left. A modal will appear with the following options:
Tickets can be created for:
Person = ticket for an individual person, or a person with item tickets
Example: an individual attendee ticket for all days of the event
Example: an individual attendee ticket for a specific day of the event (i.e. Day 1 only)
Example: an attendee ticket that includes ‘gala dinner’ item ticket
Example: an individual attendee ticket with group restrictions (i.e. must purchase “4” tickets, used for group discounts)
Item = ticket for an item that can be sold separately, added to a person ticket, added to a ticket package or linked to a registration question
Example: an event t-shirt that can be purchased individually (without registration)
Example: a ‘gala dinner’ ticket that can be added to any registration or included with a person ticket
Example: a bottle of wine that is automatically included when purchasing a package of 4, but cannot be purchased individually
Package = a package containing a specific number of person tickets (at least 2) and can include item tickets. Person tickets can be added from different categories.
Example: a package of 2 attendee tickets and 2 t-shirts at a fixed package price
Example: a package of 2 non-member tickets, 2 member tickets, and 4 t-shirts at a fixed price
Example: a “Sponsorship” package that includes 4 sponsor tickets, 1 ad space, 4 dinner tickets
When group registration is enabled, attendees can purchase multiple person tickets to create a group, or can select a predefined package of tickets. A package can be used to offer tickets from different attendee categories together, may include items, and provide a fixed rate for the entire package.
Note: The event manager can choose to enable or disable group registrations at any time.
What is a hidden ticket?
Hidden tickets are tickets which cannot be purchased individually, therefore do not appear on the ticket selection page. Hidden tickets must be purchased alongside a person ticket. Event managers should use hidden tickets for the purpose of adding that item to a person ticket, or creating a package of tickets.
In the example below, the “event t-shirt” is set up as a hidden item ticket, and is included in the “Attendee” person ticket.
Note: When hidden item tickets are added to a person ticket as above, we recommend adding a description to the person ticket indicating what is included.
Wondering when you should create a new category and when you should add separate tickets?
Feel free to reach out to Eventsforce Support using the ‘Chat’ within Eventsforce or emailing email@example.com for more assistance.