Reminder: Payments and refunds added using the below method do not refund or charge an attendee's card. These steps are only for the purpose of updating the "amount paid" in a registration. This is generally done after a refund has been issued through your payment gateway, or a check payment was received.

Adding a payment to a registration

A payment will increase the "amount paid" by the attendee. 

  1. Go to People > Registrations
  2. Select the attendee/contact you want to update payment for
  3. Use the 'Tools' dropdown and select "Update payment..."
  4. In the 'Amount paying' field, enter the payment amount as a positive value (For example, enter "100.00" for a $100 payment)
  5. Enter a payment comment for audit purposes.  (For example, Check payment received on 8/21, check #123)
  6. (Optional) Check the box to "Send payment email to registration contact?" if you want to send the 'Payment update' email upon saving
  7. Click "Save" (the record will now show the updated payment status)

Adding a refund to a registration

A refund will decrease the "amount paid" by the attendee.

  1. Go to People > Registrations
  2. Select the attendee/contact you want to update payment for
  3. Use the 'Tools' drop-down and select "Update payment..."
  4. In the 'Amount paying' field, enter the refund amount as a negative value (For example, enter "-100.00" for a $100 refund)
  5. Enter a payment comment for audit purposes (For example, a refund due to cancellation)
  6. (Optional) Check the box to "Send payment email to registration contact?" if you want to send the 'Payment update' email upon saving
  7. Click "Save" (the record will now show the updated payment status)

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