When an email address is entered into Eventsforce either from a registration, invitee, or submitter, a person record is created for that email address. At some point, you may need to update the email address of a person.
Changing email address
To change an attendee's email address, follow the steps below:
Go to People > Registrations
Find attendee and click on the person icon to the right
Under 'Personal Details' click "Edit"
Enter the new email address into the field "email"
Click "Save" at the bottom of the page
Email address already exists
If you get an error message that this email address is already being used, you will have to find the existing person on the database and change the email so that you can use the correct email address against the attendee. Steps below:
Go to Reports > Quick Search
Select the checkbox to "Search All Events"
Enter the email address you are trying to save against the original record
Click "Search" (one record should be returned)
Click on the "i" to the left of the booking to access the 'Personal details' page
Under 'Personal Details' click "Edit"
Enter an alternate email address into the field "email"
Click "Save" at the bottom of the page
Go back to your original delegate and follow the steps described initially and the error will no longer appear
Note: In a group registration event, if the email address of an attendee (not registration contact) requires changing, delete the attendee and re-add the attendee with the correct email under the booking.