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How to change an existing email address
How to change an existing email address

Learn how the email address of an existing person can be changed.

Ben Dharmanandan avatar
Written by Ben Dharmanandan
Updated over a week ago

When an email address is entered into Eventsforce either from a registration, invitee, or submitter, a person record is created for that email address. At some point, you may need to update the email address of a person.

Changing email address

To change an attendee's email address, follow the steps below:

  1. Go to People > Registrations

  2. Find attendee and click on the person icon to the right

  3. Under 'Personal Details' click "Edit"

  4. Enter the new email address into the field "email"

  5. Click "Save" at the bottom of the page

Email address already exists

If you get an error message that this email address is already being used, you will have to find the existing person on the database and change the email so that you can use the correct email address against the attendee. Steps below:

  1. Go to Reports > Quick Search

  2. Select the checkbox to "Search All Events"

  3. Enter the email address you are trying to save against the original record

  4. Click "Search" (one record should be returned)

  5. Click on the "i" to the left of the booking to access the 'Personal details' page

  6. Under 'Personal Details' click "Edit"

  7. Enter an alternate email address into the field "email" 

  8. Click "Save" at the bottom of the page

  9. Go back to your original delegate and follow the steps described initially and the error will no longer appear

Note: In a group registration event, if the email address of an attendee (not registration contact) requires changing, delete the attendee and re-add the attendee with the correct email under the booking.

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