In an effort to create safer and more innovative European online payments, the council of the European Commission administered PSD2 (Second Payment Services Directive) which came into full effect on 14 September 2019, however full implementation by member states has been repeatedly delayed.

The FCA (Financial Conduct Authority) in the UK has set a ‘final’ implementation date of 14 March 2022.

One of the mandates of PSD2 is “Strong Customer Authentication” (SCA) which focuses on improving the security of payments by requiring two-factor authentication for online payments.

How does this impact my events and attendees?

The new EU card payment rules mean that attendee payments will require additional authentication. This extra step is designed to further protect attendees and their payments.

The handling of the two-factor authentication is managed in the hosted gateway pages after the card details have been entered. The nature of the authentication is dictated by the card issuer and cannot be bypassed.

What changes do I need to make?

Eventsforce has taken the necessary steps to ensure all our integrated payment gateways will handle this. If you use one of these gateways, no action is required within your Eventsforce account. We suggest contacting your payment gateway provider to ensure no changes are needed in your payment gateway.

Any client that was using the legacy Stripe gateway will be moved to its replacement Stripe SCA on Monday, 7 March 2022.

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