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Concept of Eventsforce Groups & Ticketing
Concept of Eventsforce Groups & Ticketing

Walk through the attendee journey within Groups & Ticketing.

Ben Dharmanandan avatar
Written by Ben Dharmanandan
Updated over a week ago

Registration in Eventsforce Groups & Ticketing can be configured as individual or group bookings. One attendee journey exists for single booking, while two possible attendee journeys exist for group booking.

Note: The event manager can turn group booking on or off at any time.

This article will cover the following:

This article will cover the following:

Person types

Below are the person types we will use to help demonstrate the various attendee journeys that might be configured in your event:

Event manager = the person tasked with building and managing the event within Groups & Ticketing. The event manager can configure and adjust the registration process and options given to the bookers/attendees as the event progresses.

Booker = the person booking tickets for themselves or a group of people. The booker may or may not be attending the event themselves but is responsible for booking and purchasing the tickets and securing the places for attendees.

Attendee = the person that is coming to the event. Every attendee will have a person ticket associated with them. Depending on the event configuration, the attendee may be allowed to manage their registration details and agenda (sessions).

Individual booking attendee journey

When an event doesn’t allow group registration, all attendees will proceed through the single registration attendee journey. The attendee will proceed through the following pages:

  1. Ticket selection

  2. Attendee details

  3. Agenda - session selection (if applicable)

  4. Summary/Checkout page (Checkout for ‘Paid’ events)

  5. Payment modal (if applicable)

  6. Confirmation page

Notes

  • When inviting attendees, if the pre-assigned category for the invitee only has one ticket available, the ticket selection page will be skipped

  • Single registration mode for free events without sessions will bypass the ‘Summary’ page on completion

Group booking

To select a group registration, the event manager must enable the “Allow multiple attendees in a registration” setting found on the Setup > Event > Properties page:

For more information on configuring group bookings, read the “Group booking options” article.

Note: Event managers can adjust these settings at any time in the registration process.

Note: Event managers can adjust these settings at any time in the registration process.

Group booking - Group organizer mode (Groups)

When the “Who enters attendee details” toggle is set to “Booker", the booker must enter all the attendee information.

In this scenario, attendees do not manage their data or schedules. The booker must select sessions on behalf of the attendees in the group.

Read our “Group booking - Group organizer mode” article for a more detailed overview.

Group registration - Self-service (attendee) mode

When the “Who enters attendee details” toggle is set to “Attendee", the booker can invite the attendees to enter their details and book sessions, passing the data entry responsibility to the attendees.

Even if attendees are invited, the booker can always enter attendee details or manage the agenda on behalf of the attendee.

Read our “Group Booking - Self service mode explained” article for a more detailed overview.

Note: In a group booking, only bookers can book sessions with a price on behalf of their attendees.

Invitations in group booking events

When people are invited to an event that allows for group booking, the invitation is valid for the invitee only. The invitee is limited to registering themselves only and cannot add any more tickets to the booking.

Other articles you may find useful:

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