Discount codes can be used to provide a discounted rate on tickets available for purchase. Attendees can enter a discount code that reduces ticket cost in the form of a fixed dollar amount or a percentage of the ticket price.

Note: If you are interested in creating group discounts or early bird pricing, please see our “Setting up group discounts and early bird rates” article.

This article will cover:

Creating discount codes

Discount codes can be created by taking the following steps:

  1. Go to Setup > Financial > Discounts

  2. Click the “+” in the top left corner

  3. Enter a ‘Name’ (how the event manager will identify the discount)

  4. Enter the ‘Discount code’ (the code to be provided to attendees)

  5. Choose how to reduce price (percentage or amount)

  6. Enter the discount amount

  7. Click “Save”

Note: There are no limits to how many times a discount can be used. The discount will work as long as it’s enabled within a ticket.

Enabling discounts within tickets

Discounts will not work until they’ve been enabled within the tickets that are allowed to be discounted. Event managers can choose which specific tickets, items, and packages allow for the discount. To enable a discount in a ticket, take the following steps:

  1. Go to Setup > Event > Tickets

  2. Edit a ticket by selecting the ‘edit’ icon or double clicking the row

  3. Within the ‘Finance’ section, click the ‘Discounts’ field and select the discounts to enable (multiple discounts can be enabled against a ticket)

  4. Click “Save”

  5. Repeat steps 2-4 for any additional tickets that the discount should apply to

Note: Quickly see which discounts have been enabled against tickets by clicking the “Display columns” dropdown in the top left, and selecting “Discounts”. A ‘Discounts’ column will be added to your ‘Tickets’ page.

Using discount codes

Once discount codes have been created and enabled against tickets, event managers can provide the discount codes to attendees to be used during registration. Attendees will be able to enter a discount code on the “Ticket selection page”.

Attendees enter the code in the “Enter Promo Code” box below the ‘Summary’ on the right hand side. After clicking “Apply”, attendees will see the discounted rates take effect for the appropriate tickets.

Note: Only one discount code can be entered at a time. Attendees can remove a code to enter another if multiple codes were provided.

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