If your Eventsforce Groups & Ticketing event has tickets or items with fees attached, bookers will be asked to pay their balance in order to complete the booking. Payments can be made online with credit cards through your Stripe payment gateway, or bookers can choose to “Pay later”.

Pay later allows the booker to complete the booking, therefore reserving places at the event, but complete payment at a later date. Pay later can also be thought of as the booker “requesting an invoice”.

Note: By default, ‘Pay later’ is enabled in the event as the only payment option. If allowing credit card payments, event managers must adjust their finance settings to allow payment by card and enter Stripe details.

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Changing payment settings in the event

By default, all new events will allow bookers to “Request an invoice”. If also allowing payments by card, event managers can give bookers the option of paying by card now, or paying later via invoice. Event managers can adjust the payment settings by taking the following steps:

  1. Go to Setup > Finance > Settings

  2. In the ‘Payment settings’ panel, choose “Request an Invoice” or “Select from Either”

    1. Request an Invoice = bookers can only request an invoice (pay later)

    2. Pay by Card = bookers can only pay via credit card

    3. Select from Either = bookers can choose to request an invoice or pay via card

  3. Click “Save”

Note: When allowing bookers to request an invoice, event managers should customize the invoice that will be delivered.

Booker experience when requesting an invoice

When payment settings are set to “Select from Either”, the booker will see an option to “Pay Later” or “Pay Now” on the checkout page.

When payment settings are set to “Request an Invoice”, the booker will only see a “Pay Later” button on the checkout page.

When “Pay Later” is selected to complete the booking, a confirmation email will be sent to the booker with the invoice as an attachment.

Note: If the booker can only “Pay by Card”, the “Pay Later” button will not appear. Bookers will be asked to pay the full amount now via card.

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