Eventsforce offers different ways to adjust the cost of an attendee’s registration, such as applying a discount or surcharge, or using the admin price override. The admin price override allows an event manager to change the entire cost of the registration. 

Important: Please note that once an admin price override has been applied, the registration will no longer update automatically when items are added or removed. The event manager is responsible for continuously overriding the price as needed. For this reason, we suggest only using the admin price override in specific situations.

When to use admin price override?

In most situations we recommend using a discount or surcharge to change the cost of registration, as this will ensure the registration cost will update automatically as attendees or event managers update the registration and add/remove items. 

There are situations where the admin price override can be used with minimal impact:

  • The amendment period has ended and you need to change the cost of an attendee’s registration
  • The registration is cancelled and you want to apply a unique cancellation fee to the individual 

How to use admin price override

There are two places an event manager can override the cost of a registration; the basket page of a registered attendee (not cancelled), or the payment update screen. For cancelled attendees, the event manager must override through the payment update screen. 

Overriding the price from the basket page:

  1. Go to People > Registrations
  2. Select the ‘Edit’ icon for the attendee OR double click the attendee to open the basket page
  3. In the “System admin price override” area, enter the amount to override the registration cost to (this should be the new total cost of the registration)
  4. Enter a “Reason” for the override, this will be captured in the audit trail
  5. Click “Update”
  6. Click “Complete Registration” to finalize the changes

Note: Ignore payments made when overriding the cost, as the balance due will be determined based on the new overridden cost minus any payments. 

Overriding the price via payment update:

For both registered and cancelled attendees, the admin price override can also be done when updating payment:

  1. Go to People > Registrations
  2. Select the attendee 
  3. Use the ‘Tools’ dropdown and select “Payment update…”
  4. In the “Do you want to override the price?” area, enter the amount to override the registration cost to (this should be the new total cost of the registration)
  5. Enter a “Reason” for the override, this will be captured in the audit trail
  6. Click “Save”

Note: You can view the audit trail at the bottom of the ‘Payment update’ screen to see previous price overrides and reasons.

Other articles you may find useful:

Did this answer your question?