As event managers create and manage events in Eventsforce, they will likely be creating new registration questions, bookable items, or quantity bookable items within the system.

As the number of events grow, account administrators may need to delete duplicate or unnecessary database items from the system. While questions can be deleted in a specific event, deleting a question in an event does not remove the database item from the entire Eventsforce account.

Note: An Eventsforce user must have the proper permissions in order to access the system settings pages needed to delete a database item.

Steps to take before deleting a database item

To prevent data loss, Eventsforce will not allow an item to be deleted if the database item exists on the registration page in any event, or has data stored against it.

To determine where the question is being used or if anyone has answered it, take the following steps:

  1. Go to System settings > Database > Database Items
  2. Use the dropdown box to locate and select the item or search and select the item on the left hand side
  3. If the “Delete” button is unavailable at the top, the question either exists on a registration page or has data stored against it
  4. Find the “Number of pages:” row and click on the hyperlinked number
  5. Make note of the events and pages using this question so they can be updated

Note: Database items can be deactivated if the administrator does not want to delete or is unable to. An inactive database item will not appear when searching for questions to add to an event.

Deleting a database item

Once a database item has been deleted, it cannot be restored in the system, the question would have to re-created. Once you are sure you want to delete a database item, take the following steps:

  1. Go to System settings > Database > Database Items
  2. Use the dropdown box to locate and select the item or search and select the item on the left hand side
  3. Click “Delete” in the top left corner (if ‘Delete’ is inactive, hover over to see reason why)
  4. Click “OK” to confirm the deletion
  5. Click “OK” a second time after warning
  6. Click “OK” a final time to delete the database item

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